ubthd privacy policy
Operated by UBTHD LLC
Effective Date: August 1, 2026
Last Updated: August 1, 2026
This Privacy Policy (“Policy”) describes how UBTHD LLC (“UBTHD,” “we,” “us,” or “our”) collects, uses, stores, protects, and discloses information obtained from customers, visitors, users, and purchasers (“you” or “Customer”) who access or interact with UBTHD websites, online storefronts, products, services, and related platforms.
This Policy applies to information collected through UBTHD websites, including but not limited to ubthd.com, UBTHD online storefronts, Shopify-powered purchasing platforms, social commerce platforms, including TikTok Shop where applicable, customer communications, and other online or digital interactions operated or controlled by UBTHD.
By accessing our website, purchasing products, creating an account, submitting information, or otherwise interacting with UBTHD, you acknowledge that you have read and understood this Privacy Policy.
UBTHD is committed to protecting customer information while maintaining the ability to operate, improve, fulfill, and provide products and services through our online platforms.
- PURPOSE AND SCOPE
UBTHD collects and processes information necessary to operate its business, provide products and services, process transactions, communicate with customers, fulfill orders, improve customer experiences, maintain website functionality, prevent fraud, and comply with applicable legal obligations.
This Policy explains:
the types of information UBTHD collects;
how UBTHD collects information;
how UBTHD uses collected information;
when UBTHD may share information with third parties;
how UBTHD protects customer information;
customer choices and rights regarding personal information.
UBTHD operates as a physical product company offering collectible utility products, customized products, collections, and related services. Information collected by UBTHD may vary depending on whether a customer browses the website, purchases products, creates an account, submits a custom order request, communicates with UBTHD, or interacts with UBTHD through third-party platforms.
UBTHD only collects information reasonably necessary for legitimate business purposes, including order fulfillment, customer service, website operation, marketing communications, security, and business administration.
- INFORMATION UBTHD COLLECTS
UBTHD may collect personal information provided directly by customers, automatically collected information, and information received through third-party platforms used to operate the business.
Information collected may include:
Customer Identification Information:
name;
billing address;
shipping address;
email address;
telephone number;
account information;
other information voluntarily provided by Customer.
Order and Transaction Information:
products purchased;
custom order details;
order history;
transaction information;
payment confirmation information;
shipping information;
customer service communications related to purchases.
Payment Information:
Payments are processed through third-party payment processors, including Shopify Payments and other payment methods made available through Shopify checkout.
UBTHD does not directly store complete payment card numbers, bank account information, or other full financial account credentials.
Payment information is collected and processed directly by applicable payment processors according to their own privacy policies and security practices.
Customer Account Information:
Customers may create an account through UBTHD’s online storefront.
Creating an account is optional unless otherwise required by UBTHD for a specific service.
Account information may include:
name;
email address;
password credentials;
order history;
saved account preferences.
Customer Communications:
UBTHD may collect information provided when customers contact UBTHD through:
email;
website forms;
customer support communications;
social media platforms;
other communication channels.
Custom Product Information:
For custom product orders, UBTHD may collect information related to the project, including:
organization information;
brand information;
logos;
trademarks;
artwork;
design files;
product specifications;
project details;
other materials submitted by Customer.
Information submitted as part of custom projects may also be governed by applicable UBTHD agreements, including Custom Product Order Agreements and Trademark & Brand Agreements.
- INFORMATION COLLECTED AUTOMATICALLY
When customers visit UBTHD websites or interact with UBTHD online platforms, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.
Automatically collected information may include:
IP address;
browser type;
device information;
operating system;
website activity;
pages viewed;
links clicked;
date and time of access;
general location information derived from IP address;
website usage patterns.
UBTHD may use this information to:
operate website functionality;
improve website performance;
understand customer interactions;
analyze website traffic;
prevent fraud and security issues;
improve products and customer experiences.
- CUSTOMER ACCOUNTS
Customers may create an account through UBTHD’s online storefront.
Customer accounts are not required to place an order unless specifically stated by UBTHD for a particular service or transaction.
Customers who create accounts may provide information such as:
name;
email address;
password;
order history;
saved account preferences.
Customers are responsible for maintaining the confidentiality of account login information and are responsible for activity conducted through their account.
Customers should notify UBTHD immediately if they believe their account information has been accessed without authorization.
UBTHD may use account information to provide account functionality, maintain order records, provide customer support, and improve the customer experience.
- HOW UBTHD USES CUSTOMER INFORMATION
UBTHD may use collected information for legitimate business purposes, including:
Processing and fulfilling orders;
Providing products and services;
Managing customer accounts;
Communicating order confirmations, receipts, shipping updates, and customer service responses;
Responding to customer inquiries;
Processing custom product requests;
Maintaining business records;
Improving website functionality and customer experience;
Analyzing customer interactions and website performance;
Preventing fraud, unauthorized transactions, and security issues;
Sending marketing communications where permitted;
Complying with legal obligations.
UBTHD does not sell customer personal information to third parties.
UBTHD does not use customer information for purposes unrelated to operating, improving, protecting, or expanding its business without appropriate notice or consent where required by applicable law.
- PAYMENT PROCESSING AND THIRD-PARTY SERVICES
UBTHD uses third-party service providers to process payments, operate its storefront, fulfill orders, analyze website activity, and provide related business services.
These providers may include:
Shopify;
Shopify Payments;
Shop Pay;
Apple Pay;
Google Pay;
TikTok Shop;
shipping and fulfillment providers;
website analytics providers;
email communication providers;
other service providers necessary to operate UBTHD.
Payment processing is handled through third-party payment processors. UBTHD does not store complete payment card numbers or banking credentials.
Third-party service providers may collect, use, process, or store information according to their own privacy policies and terms.
UBTHD selects service providers reasonably believed to maintain appropriate security and operational practices but does not control the privacy practices of independent third-party providers.
- COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES
UBTHD uses cookies, pixels, analytics tools, and similar technologies to operate, maintain, analyze, and improve its websites, online storefronts, and customer experiences.
Cookies are small data files stored on a user’s device that allow websites to recognize returning visitors, remember preferences, maintain website functionality, and analyze website activity.
UBTHD may use cookies and similar technologies for purposes including:
website functionality;
shopping cart functionality;
account functionality;
security and fraud prevention;
understanding website traffic and customer behavior;
measuring website performance;
improving marketing effectiveness;
providing a more personalized customer experience.
UBTHD may use analytics and tracking technologies provided through third-party platforms, including Shopify and other services integrated into UBTHD’s online storefronts.
These technologies may collect information such as:
pages visited;
products viewed;
actions taken on the website;
device information;
browser information;
referral sources;
general website usage patterns.
UBTHD may use this information to better understand customer interactions, improve website performance, improve product offerings, and optimize business operations.
Customers may adjust cookie settings through their browser or device settings. However, disabling certain cookies may affect website functionality, including shopping cart features, account functionality, or purchasing capabilities.
- EMAIL COMMUNICATIONS AND MARKETING
UBTHD may collect customer email addresses when customers:
place an order;
create an account;
contact UBTHD;
subscribe to available communications;
otherwise voluntarily provide email information.
Email addresses collected through purchases may be used for legitimate business communications, including:
order confirmations;
payment confirmations;
shipping notifications;
customer service communications;
account-related communications;
updates regarding purchases.
Where permitted by applicable law, UBTHD may also send marketing communications, promotional announcements, product updates, collection releases, or other brand-related communications.
Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in applicable emails.
Customers who unsubscribe from marketing communications may continue to receive transactional communications necessary to complete or support an order, account, or customer service request.
UBTHD does not sell, rent, or provide customer email addresses to third parties for unrelated marketing purposes.
- INFORMATION SHARING AND DISCLOSURE
UBTHD may share customer information only when reasonably necessary to operate its business, provide products and services, comply with legal obligations, or protect its rights.
UBTHD may disclose information to:
Service Providers:
UBTHD may share information with third-party providers that assist with business operations, including:
payment processors;
Shopify and ecommerce service providers;
shipping carriers;
fulfillment providers;
website hosting providers;
analytics providers;
email service providers;
fraud prevention providers;
other operational service providers.
These providers may access customer information only as necessary to perform services on behalf of UBTHD.
Legal Requirements:
UBTHD may disclose information when required to:
comply with applicable laws, regulations, legal processes, or governmental requests;
enforce agreements;
protect the rights, property, or safety of UBTHD, customers, or others;
investigate fraud, security issues, or unauthorized activity.
Business Transfers:
If UBTHD undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or other business transfer, customer information may be transferred as part of that transaction.
UBTHD will take reasonable steps to ensure transferred information remains subject to appropriate privacy protections.
- CUSTOMER MATERIALS AND CUSTOM ORDERS
Customers who submit materials for custom UBTHD products may provide information including:
logos;
trademarks;
artwork;
images;
design files;
brand assets;
written content;
other project-related materials.
Customer Materials submitted for custom projects are handled according to applicable UBTHD agreements, including Custom Product Order Agreements and Trademark & Brand Authorization Agreements.
UBTHD may use Customer Materials solely for purposes related to:
reviewing custom project requests;
preparing products for production;
manufacturing approved products;
fulfilling customer orders;
communicating regarding the project;
maintaining business records.
Customer Materials remain subject to the ownership provisions contained in applicable agreements between UBTHD and Customer.
Submission of Customer Materials does not transfer ownership of Customer trademarks, logos, artwork, or other Customer-owned assets to UBTHD.
- DATA SECURITY
UBTHD takes reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures may include:
use of reputable ecommerce and payment platforms;
restricted access to customer information;
secure account management practices;
reasonable safeguards for business systems and records.
However, no method of electronic storage, transmission, or processing is completely secure.
UBTHD cannot guarantee absolute security of customer information and is not responsible for unauthorized access resulting from circumstances outside of UBTHD’s reasonable control, including third-party security incidents, internet failures, device compromise, or customer failure to protect account credentials.
Customers are responsible for maintaining the security of their own accounts, devices, and login information.
- DATA RETENTION
UBTHD retains customer information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including:
processing and maintaining order records;
providing customer support;
maintaining business and accounting records;
complying with legal obligations;
resolving disputes;
enforcing agreements;
protecting against fraud or unauthorized activity.
The length of time information is retained may vary depending on the type of information, legal requirements, business needs, and the purpose for which the information was collected.
When customer information is no longer reasonably necessary for business or legal purposes, UBTHD may securely delete, anonymize, or otherwise dispose of such information.
- CUSTOMER RIGHTS AND CHOICES
Customers may have certain rights regarding their personal information depending on applicable law and the location in which they reside.
Depending on applicable requirements, customers may have the ability to:
request access to personal information collected by UBTHD;
request correction of inaccurate personal information;
request deletion of personal information;
request information regarding how personal information is collected, used, or disclosed;
withdraw consent where processing is based on consent;
opt out of certain marketing communications;
exercise other applicable privacy rights.
Customers may submit privacy-related requests by contacting UBTHD using the contact information provided in this Policy.
UBTHD may require reasonable verification information before completing a request to protect customer information and prevent unauthorized access.
UBTHD will review and respond to applicable requests within the timeframe required by applicable law.
Certain information may be retained where necessary to:
complete transactions;
maintain business records;
comply with legal obligations;
resolve disputes;
enforce agreements;
protect against fraud or security risks.
- CHILDREN’S PRIVACY
UBTHD products, websites, and services are intended for individuals who are legally capable of entering into agreements and completing purchases.
UBTHD does not knowingly collect personal information from children under the age required by applicable privacy laws without appropriate parental or legal guardian consent.
If UBTHD becomes aware that personal information has been collected from a child in violation of applicable law, UBTHD may take reasonable steps to delete such information.
Parents or legal guardians who believe that a child has provided personal information to UBTHD may contact UBTHD using the information provided in this Policy.
- INTERNATIONAL CUSTOMERS
UBTHD primarily operates within the United States and currently serves customers primarily located within the United States.
UBTHD may accept international orders or provide products and services to customers located outside the United States.
Customers located outside the United States acknowledge and understand that information submitted to UBTHD may be transferred, stored, processed, and accessed within the United States or through third-party service providers operating in other jurisdictions.
Privacy protections and legal requirements may differ between jurisdictions.
By accessing UBTHD websites, submitting information, creating an account, or purchasing products, customers acknowledge that their information may be processed according to this Policy and applicable United States laws.
- THIRD-PARTY LINKS AND PLATFORMS
UBTHD websites, online storefronts, social media pages, and communications may contain links or integrations to third-party websites, platforms, applications, or services.
These third-party services may include, but are not limited to:
Shopify;
TikTok;
social media platforms;
payment processors;
shipping providers;
other external services.
UBTHD does not control and is not responsible for the privacy practices, security practices, content, or policies of third-party websites or services.
Customers should review the privacy policies and terms of any third-party platforms they access or use.
Interaction with third-party platforms may be governed by separate agreements and privacy policies maintained by those providers.
- POLICY UPDATES AND CHANGES
UBTHD reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in:
business operations;
technology;
legal requirements;
privacy practices;
services offered by UBTHD.
Any updated version of this Policy will be posted on the UBTHD website with a revised effective date.
Customers are encouraged to periodically review this Policy to remain informed about how UBTHD collects, uses, and protects information.
Continued access to UBTHD websites, continued use of UBTHD services, creation of an account, or purchase of products after updates become effective constitutes acknowledgment of the revised Policy.
- CONTACT INFORMATION
Questions, concerns, requests, or inquiries regarding this Privacy Policy or UBTHD’s privacy practices may be directed to UBTHD through the official UBTHD customer contact channels.
UBTHD LLC
Website:
https://ubthd.com
Contact Method:
Customers may submit privacy-related inquiries, requests, or communications through the Contact Us page available on the UBTHD website storefront.
UBTHD does not require or request that customers submit physical mail correspondence for privacy-related inquiries. Customers should direct all questions, requests, and communications regarding privacy practices, personal information, orders, or related matters through the official UBTHD online contact channels.
UBTHD LLC reserves the right to update customer information, privacy practices, and contact methods as necessary to maintain accurate business operations.
END OF PRIVACY POLICY